Last Updated: January 1, 2026 — This Privacy Policy applies to all services offered on the Mamo Baji platform.
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1. What Information We Collect
From the moment you create an account to every interaction you have with our services, certain information is collected. This data is used only to deliver a better experience and to maintain platform security. A full breakdown of what we collect is provided below.
Personal Identity Information
- Full name and date of birth (for age verification)
- Mobile number and email address (for contact purposes)
- National ID or passport number (for KYC verification)
- Address details (where applicable)
Transaction & Financial Information
- Deposit & Withdrawal History
- Last four digits of mobile banking account number (full number is not stored)
- Transaction date, time, and amount
Technical Information
- IP Address & Device Information
- Browser type and operating system
- Platform activity logs (login times, game history)
- Cookies & Session Data
Mamo Baji will never ask for your full payment card number, PIN, or mobile banking password. If anyone requests this information claiming to be us, it is fraud — please report it to our support team immediately.
Under Mamo Baji's privacy policy, we only collect information that is genuinely necessary. We do not collect data without a clear, defined purpose. Protecting your privacy is something Mamo Baji takes seriously at all times.
| Type of Information |
Purpose of Collection |
Retention Period |
| Identity Information |
Account Verification & KYC |
For as long as your account remains active |
| Transaction History |
Financial Records & Dispute Resolution |
5 Years |
| Technical Logs |
Security Monitoring |
90 Days |
| Cookie Data |
Session Management |
Until end of session |
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2. Purpose of Data Collection
Mamo Baji uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is necessary or relevant. Each purpose is explained in detail below.
- Account Management: To support registration, login, and account security.
- Age Verification: To ensure that only individuals aged 18 and above are permitted to play on Mamo Baji.
- Transaction Processing: To process deposits and withdrawals securely.
- Support Services: To resolve your issues quickly and effectively.
- Fraud Prevention: To detect multiple accounts, bot usage, and other suspicious activity.
- Legal Obligations: To comply with applicable laws and regulations in Bangladesh.
- Service Improvement: To analyze user experience and further improve the Mamo Baji platform.
- Promotional Communications: To send you offers and bonus information with your consent. (You can opt out at any time.)
Mamo Baji never uses your information for advertising, market research, or to sell products on behalf of other companies. Your data is used solely to improve the quality of service we provide to you.
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3. Data Storage & Protection
Mamo Baji uses industry-leading technology to keep your information secure. Our servers are monitored around the clock, with systems in place to detect any unusual activity immediately.
- 256-bit SSL/TLS Encryption: All data transferred between your browser and our servers is fully encrypted.
- Firewall Protection: A multi-layered firewall system is in place to prevent unauthorized access.
- Data Masking: Sensitive information (such as payment numbers) is not stored in full in the database.
- Access Control: Only authorized personnel may access specific data.
- Regular Audits: Our security systems are regularly audited by independent third parties.
Your Responsibilities: Keep your account password private and avoid logging in over public Wi-Fi. If you notice any suspicious activity, change your password immediately.
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4. Sharing Information with Third Parties
Mamo Baji does not sell or rent your personal information. In certain limited circumstances, restricted data may be shared with trusted partners. Those circumstances are clearly outlined below.
- Payment Provider: Limited information is shared with mobile banking providers such as bKash, Nagad, and Rocket to process transactions.
- Game Providers: Game providers on the platform can only access game-related data (such as user ID).
- Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency.
- Fraud Prevention Authority: We may cooperate with regulatory authorities to detect money laundering or fraud.
Whenever information is shared with third parties, only the minimum necessary data is disclosed. All partners are bound by strict confidentiality agreements.
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5. Cookies & Tracking Technologies
Cookies are used on the Mamo Baji website and app to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device.
Cookie Types
- Essential Cookies: Essential for managing login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences such as language and theme.
- Analytics Cookies: Used to understand platform usage — no personal information is collected.
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect how some features on Mamo Baji work.
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6. Your Rights
Under Mamo Baji's privacy policy, you have full control over your own data. You may exercise any of these rights at any time.
- Right to Access: You can ask to see what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: Under certain conditions, you may request the deletion of your account and associated data.
- Right to Object: You may request to opt out of marketing communications.
- Right to Portability: You can request a copy of the data we hold on you.
To exercise any of these rights, contact the Mamo Baji support team. Requests are typically handled within 7 business days. Please note that certain information may need to be retained due to legal obligations.
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7. Children's Privacy
Mamo Baji is a strictly adults-only platform. We do not knowingly collect personal information from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- Accounts are suspended immediately if there is any suspicion of underage use.
- If any data belonging to a minor has been collected, it will be fully deleted upon request from a parent or guardian.
If you believe a minor is using Mamo Baji, please notify our support team right away. We will take immediate action.
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8. Changes to the Privacy Policy
Mamo Baji reserves the right to update this privacy policy when necessary. For any significant changes, we will post a notice on the platform and may also send an SMS to your registered number.
- The date of any change will always be shown at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
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9. Contact & Complaints
For any questions, concerns, or complaints regarding our privacy policy, please reach out to our dedicated privacy team. We take your messages seriously and will do our best to respond as quickly as possible.
- Email: [email protected]
- Response time: within 7 business days
- Live Chat: available daily from 9:00 AM to 11:00 PM